by AMY SUAREZ on FEBRUARY 28, 2014 - 0 Comments in ENERGY
Credit left in customer accounts when people and businesses move or switch suppliers has accumulated over the last six years, energy regulator Ofgem said today on BBC Radio.
The energy regulator, which says its estimates are the minimum owed, has called the amount “unacceptably large”. Industry lobby group UK Energy claimed that it can be hard to trace customers who move, but did not deny that they never even try.
Ofgem thinks 3.5 million domestic and 300,000 business accounts are affected. (more…)